Data Item Details

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Average national shares of types of final household consumer complaints in electricity directly addressed to NRAs for EU MSs and Norway – 2015-2018 (%)
As reported by NRAs to CEER for the MMR
"Other" can refer to: Quality of supply, Disconnections and activation, Customer services, Unfair commercial practices, Switching, Redress, Disconnection due to no or late payment, Metering, Connection to the grid, Activation.

Fields to export

Complaint type (2018) % in 2018 Complaint type (2017) % in 2017 Complaint type (2016) % in 2016 Complaint type (2015) % in 2015
Invoicing and debt collection27.19Invoicing and debt collection25.88Invoicing/billing and debt collection 25Invoicing/billing and debt collection 34.81
Grid connection and metering18.59Grid connection and metering25.70Contracts 18Contracts and sales11.74
Contracts and sales11.67Prices13.20Unfair commercial practices10Unfair commercial practices7.23
Prices9.99Disconnections and activation7.34Switching10Provider change/switching7.16
Switching5.89Contracts and sales6.24Grid connection and metering10Price/tariff6.95