Electricity and Gas Retail Report

Data items

Name Reference Source
Average national shares of types of final household consumer complaints in electricity directly addressed to NRAs for EU MSs and Norway – 2015-2018 (%) As reported by NRAs to CEER for the MMR
Average national shares of types of final household consumer complaints in gas directly addressed to NRAs for EU MSs and Norway – 2015-2018 (%) As reported by NRAs to CEER for the MMR
Breakdown of incumbents’ standard gas offers for households in EU capitals – November/December - 2018 - % figure 13 ACER based on NRAs and web comparison tools
Electricity prices breakdown 2015-2018 ACER calculations based on data from price comparison tools, incumbent suppliers’ websites, NRAs, collected via ACER Retail Database (2018).
Electricity smart meter roll-out rates in EU MSs and Norway – 2013-2018 (%) As reported by NRAs to CEER for the MMR
Estimated Electricity Mark-up 2008-2018 (prices in €/MWh) NRAs and European power exchanges data (2018) and ACER calculation
Estimated Gas Mark-up 2012-2018 (prices in €/MWh) ACER Database, Eurostat, NRAs and European power exchanges data (2018) and ACER calculations
Frequency of issuing electricity bills to final household customers in EU MSs and Norway – 2017-2018 As reported by NRAs to CEER for the MMR
Frequency of issuing gas bills to final household customers in EU MSs and Norway – 2017 -2018 As reported by NRAs to CEER for the MMR
Functions of the Supplier Of Last Resort in EU MSs and Norway – 2015-2018 electricity As reported by NRAs to CEER for the MMR
Functions of the Supplier Of Last Resort in EU MSs and Norway – 2015-2018 gas As reported by NRAs to CEER for the MMR
Information elements provided on household consumer bills in EU MSs and Norway – 2018 (number of MSs) As reported by NRAs to CEER for the MMR
Legal and actual switching time for electricity and gas in EU MSs and Norway – 2014-2018 (in working days) As reported by NRAs to CEER for the MMR
MSs where a public authority provides a comparison tool in EU MSs and Norway – 2018 As reported by NRAs to CEER for the MMR
Maximum time granularity in electricity smart meters for electricity in EU MSs – 2017 - 2018 As reported by NRAs to CEER for the MMR
Number of CTs in EU MSs and Norway – 2015 - 2018 As reported by NRAs to CEER for the MMR
Supplier Of Last Resort electricity and gas prices compared to conventional energy prices in EU MSs and Norway – 2017-2018 As reported by NRAs to CEER for the MMR